We have learnt the importance of building a positive culture and finding the right people for the job. We have created a vision for our business that is guiding us in all our daily decisions. Our goals have kept us on track, and allowed us to focus on what is important instead of getting caught up in the busyness of the business.
Without the programme I believe we would still be floundering as a very small business trying so hard to keep our heads above water to make ends meet. Instead we have brightness of future; we genuinely care about our service to our customers and are able to provide a positive, thriving work environment for our team of 18 (started with 8).