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Mastery

Preparation and details for upcoming Mastery workshops

Customer Experience Design

While we talk a lot about the customer experience at places like Apple and Amazon, there is one company that has built its empire on designing and managing an unforgettable customer experience since it was founded in the late 1920s. Disney’s mission is “happiness for millions”, and through their movies […]

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4DX Mastery Workshop Preparation

The Four Disciplines of Execution (4DX) is one of the upcoming Mastery topics. In preparation for the session the management team need to: Watch the below video for context Agree your Wildly Important Goal (Discipline # 1) At Mastery we will then educate you further on Disciplines 2 – 4. […]

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