The Active Manager Program, gave me unique skill set to lead others to contribute more and be leaders themselves.
Jonna Foos, Director of Operations
Challenge
A new generation: Looking to open a second clinic, new managers needed to be promoted who could keep everything running smoothly
New to leadership: Most managers came from nursing backgrounds with no formal leadership training
High expectations: They needed leaders who could scale the highly attentive care that Boca Grande had built their reputation on
“I came from a nursing background and never really had leadership classes. I feel like I can now teach and guide, and help my staff learn to communicate efficiently and work together.
Natalie Cole, R.N., Director of Nursing
Solution
Leaders aligned: Managers understood the company’s mission, and developed the soft leadership skills they needed to support it
Real work: Training focused on learning skills for real-life leadership challenges, and finding real-life opportunities to reinforce that learning
Compassionate culture: Learning together was a core part of their success, building a common language and sharing their challenges and learnings together
“We developed a plan to take people that I thought could really rise up. Now one is my right hand and Director of Operations, and the other is Director of Clinical Operations.”
Mark Driscoll, CEO
Results
A new generation of leaders: Nurses have become highly skilled people leaders, and have the confidence to lead through any challenge
Stronger communication: Teams improved how they work and talk with each other, enhancing patient care and internal collaboration
Culture of care: Leadership development strengthened the organization’s culture, readying Boca Grande for future growth and sustained compassionate service
“The Active Manager Program impacted our organization as a whole. It rolled all the way down to all the employees in the way that we communicated and delegated.
It was a fabulous experience. I learned so much.”
Jonna Foos, Director of Operations