“The Active Manager Program has impacted Boca Grande Health Clinic as a whole. It's helped our leadership team grow in the same direction and in turn we pass that on to our employees.”
Jonna Foos, Director of Operations
Challenge
A growth opportunity: Looking to open a second clinic, managers needed to be developed into leaders who could keep everything running smoothly
New to leadership: The managers came from nursing backgrounds so had strong technical skills but no formal leadership training
High expectations: They needed leaders who could scale the highly attentive care that Boca Grande has built their reputation on
“I came from a nursing background and never really had leadership classes. I feel like I can now teach and guide, and help my staff learn to communicate efficiently and work together.”
Natalie Cole, R.N., Director of Nursing
Solution
Leaders aligned: Managers understood the Boca Grande Health’s mission, and developed the leadership soft skills they needed to support it
Real work: Training focused on learning skills for real-life leadership challenges, and finding real-life opportunities to reinforce that learning
Compassionate culture: Learning together was a core part of their success, building a common language and sharing their challenges and learnings together
“We developed a plan to take people that I thought could really rise up. Now one is my right hand and Director of Operations, and the other is Director of Clinical Operations.”
Mark Driscoll, CEO
Results
A strong leadership team: Nurses have become highly skilled people leaders, and have the confidence to lead their teams and operations at the clinic
Stronger communication: Everyone improved how they work and talk with each other, enhancing patient care and internal collaboration
Culture of care: They were able to maintain their values of highly attentive healthcare while developing their people, readying Boca Grande Health for sustainable growth in the future
“The Active Manager Program impacted our organization as a whole. It rolled all the way down to all the employees in the way that we communicated and delegated.
It was a fabulous experience.”
Jonna Foos, Director of Operations