Scaling leadership at Urgent Couriers

 

Industry:
Logistics

Program used:
Active Manager Program

 

Challenge

Rapid growth exposed a gap. New managers lacked the tools to lead under pressure

Solution

Build confident leaders fast with the Active Manager Program, grounded in real work and team support

Results

Stronger leadership. Sharper decisions. A business ready to grow without slowing down

 

‘We’ve seen immediate results after each session, with leaders applying new skills the same day.’

Dane Bonnici, Chief Operating Officer


 
 
 

Challenge

Sudden surge: Their largest client tripled orders in just 30 days, testing speed and adaptability

Leadership gap: Managers needed structure, support, and real leadership tools

Value-driven growth: No compromise on their core value: happy people delighting the customer

 
 

“We needed to invest in training our team members, who are incredibly competent, into competent managers as well. That's why The Breakthrough has always really aligned with us."

Dane Bonnici, Chief Operating Officer

 
 

Solution

Strategic development: Urgent Couriers focused on turning operators into confident leaders

Practical training: Managers learned by doing. Real-world challenges, coaching, and peer support

Unified leadership: With shared tools and a common language, they protected their culture

 
 

“It's not just watching a video or going to a workshop and forgetting it the next day. You're following it up with your team members, and then applying it in the workplace day-to-day."

Catherine George, Marketing Manager

 
 

Results

Leadership transformation: They built a culture of accountability, ownership, and collaboration

Enhanced skills: Managers make faster, better decisions and lead teams with clarity

Sustainable growth: Urgent Couriers scaled fast and their culture stayed strong under pressure

 
 

“The impact I've seen the Active Manager program have with Urgent was how the leadership team stepped up leading their teams in a much more productive way that empowered growth.”

Tatum McKay, Breakthrough Facilitator

 

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