‘We’ve seen immediate results after each session, with leaders applying new skills the same day.’
Dane Bonnici, Chief Operating Officer
Challenge
Sudden surge: Their largest client tripled orders in just 30 days, testing speed and adaptability
Leadership gap: Managers needed structure, support, and real leadership tools
Value-driven growth: No compromise on their core value: happy people delighting the customer
“We needed to invest in training our team members, who are incredibly competent, into competent managers as well. That's why The Breakthrough has always really aligned with us."
Dane Bonnici, Chief Operating Officer
Solution
Strategic development: Urgent Couriers focused on turning operators into confident leaders
Practical training: Managers learned by doing. Real-world challenges, coaching, and peer support
Unified leadership: With shared tools and a common language, they protected their culture
“It's not just watching a video or going to a workshop and forgetting it the next day. You're following it up with your team members, and then applying it in the workplace day-to-day."
Catherine George, Marketing Manager
Results
Leadership transformation: They built a culture of accountability, ownership, and collaboration
Enhanced skills: Managers make faster, better decisions and lead teams with clarity
Sustainable growth: Urgent Couriers scaled fast and their culture stayed strong under pressure
“The impact I've seen the Active Manager program have with Urgent was how the leadership team stepped up leading their teams in a much more productive way that empowered growth.”
Tatum McKay, Breakthrough Facilitator