We want to empower people, let them get on with it, avoid micro-managing, let them make mistakes, allow them to fail, give them responsibility.
However, there are times when it’s your job to chuck all that and read the riot act. Only once, and only when it really matters. But in such a fashion that people never forget the experience of your displeasure. Anger, rarely expressed, can be the best evidence of your commitment to quality.
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